Salesforce Consulting

Salesforce Support & Maintenance
Report and Dashboard Administration
NEWT CTI Adapter Integration
Zenkraft Shipmate App Integration for UPS, FedEx and USPS
Pardot Marketing Platform Integration
HubSpot Marketing Platform Integration
LevelEleven Gamification App Integration
Salesforce Live Agent Implementation
Other Services


Salesforce Support & Maintenance

Let Mango Force help you with your day-to-day Salesforce Administration. We can help you whether you’re a large company looking for administrative assistance without needing to hire an additional full time administrator, or a small company without an administrator on staff who needs someone to call when administrative duties need to be done. We aren’t just another group of consultants either; our team has many years of experience of being Salesforce administrators and developers for a large corporation and bring with us the background of having “been there and done that”.  Our specialties in this area include, but aren’t limited to:

  • User Management
  • User Training (remote or on site)
  • Report and dashboard creation and administration
  • Creation and management of a partner portal (also known as communities)
  • Chatter implementation strategy and best practise
  • Working with programming and development partners on back office and API integrations
  • Managing standard and custom record types, page layouts, and fields
  • Using validation rules to enforce business logic and process
  • Day-to-day end user support and assistance
  • Setup of Web-to-Case, Email-to-Case and Web-to-Lead implementations
  • Working with you to find and implement ongoing improvements to business processes to save time and money by leveraging Salesforce
  • Planning, development and integration of new lines of business and company acquisitions into an existing Salesforce CRM environment

Looking for administration, support or maintenance services not mentioned above? Please contact us and we’d love to work with you to meet your needs!

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Report and Dashboard Administration

Salesforce’s powerful reports and dashboards platform makes it easy to keep on top of the data and numbers that are most important to your business operations. Let Mango Force work with you to construct these reports and dashboards; we’ll focus on the development while you keep focused on business.

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NEWT CTI Adapter Integration

With the NEWT CTI adapter, your phone system deeply integrates to your Salesforce CRM to not only make your sales and support teams much more efficient in selling and servicing your customers, but to save you to the time, hassle, and cost associated with traditional phone systems. Mango Force is the premiere NEWT CTI Adapter integration partner and worked closely with the NEWT team throughout the entire development cycle of their CTI Adapter product and continues a very close partnership with NEWT to this day.

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Zenkraft Shipmate App Integration for UPS, FedEx and USPS

The Zenkraft Shipmate app has been shown to provide an operational efficiency increase of over 60% to logistics and shipping operations in companies of all sizes. Let us show you how you can leverage the Zenkraft app to ship faster, ship smarter, while not needing to grow your warehouse staff costs as you scale. The Shipmate app also puts nearly real-time shipping updates in the hands of your staff so your sales and support teams can stay in the know with deliveries to your customers.

The staff at Mango Force have several years of experience of running a large logistics operation using the Zenkraft app and can share real world information of why this app is a “must have” for any company that does shipping!

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Pardot Marketing Platform Integration

Let Mango Force remove the stress from your new Pardot integration into Salesforce.

Mango Force also specializes in Pardot Implementations where multiple Pardot accounts need to be integrated into a single Salesforce environment (example: companies with multiple brands, lines of business, or tenants in one Salesforce org).

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HubSpot Marketing Platform Integration

Are you looking to integrate your HubSpot marketing platform into Salesforce? Let Mango Force handle your integration so you can stay focused on your leads.

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LevelEleven Gamification App Integration

Gamification is proving to be the way to help motivate the next generation of sales and support teams, and can also be leveraged as a valuable asset in increasing internal adoption. Just take a look at the number of people searching Google for gamification over the last three years!

Gamification Searches

Mango Force has experience using the LevelEleven Gamification App to help drive sales and adoption in both in-house and outsourced sales operations, and has seen proven results in these implementations. If you’re looking for help integration the LevelEleven app to your environment, or are looking to hear more about how you can leverage Mango Force and the LevelEleven app to bring gamification to your company, then let’s talk!

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Salesforce Live Agent Implementation

The customer of the 21st century doesn’t always have time to pick up the phone when they need to speak to you. In addition to helping you create a strong email strategy using Salesforce, Mango Force can also help you connect with customers by using the Salesforce Live Agent platform. With a deep integration into your Salesforce environment, the Live Agent platform will help you connect with customers instantly through your website, and will tie that conversation back to their customer record in Salesforce so the rest of your staff have immediate insight into the conversations that happened. For larger operations, the Live Agent Supervisor dashboard will let your managers oversee your live chat reps to provide immediately assistance to their questions, and guidance in their chats.

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Other Services

Are you looking for Salesforce consulting services not listed above? We’d love to discuss your requirements and see if Mango Force can be a fit for your organization!

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