Tracy Fischer (President, CEO)
Tracy is very passionate about transforming the landscape of customer experience in the Canadian Telecom industry! With her 15+ year background in Corporate Sales and Sales Management she has been able to bring a refreshed lens to the traditional sales elements of the telecommunications industry. More recently, in her role over the past 4 years as Operations Officer for Fibernetics CLEC, Tracy has been able to integrate and streamline the operations of the largest CLEC in the Canadian Telecommunications industry by leveraging the capabilities and features of Salesforce. Her vision to transform the customer experience by reducing effort has not only driven growth in sales, but also changed the way agents perform for the customer. By leveraging workflows the service delivery experience both internally and externally is notable. This passion to make a difference, and do the telecom business differently, was sparked by the vision and ability to work within the Salesforce environment, ultimately transforming the landscape of the Canadian telecommunications industry. Tracy is all about planning for outcome, and making things happen! The passion to help other Salesforce customers turn the vision into reality is what has sparked the need and the desire to bring Mango Force to life.
Steve Blackwell (VP Technology & Solutions Guru)
One of Steve’s passions in his career has always been finding ways to leverage systems and services like Salesforce to increase operational efficiency and streamline company processes. Working as a Salesforce Administrator and Developer for a fast growing Canadian corporation, Steve was able to help in bringing substantial operational cost savings to the company over three years by leveraging a highly customized Salesforce integration from a development partner, integrating and deploying several key Salesforce apps, and general day-to-day process refinements and enhancements by leveraging system features. Steve believes that Salesforce is more than just a CRM and that all companies, big or small, can benefit from cost savings and efficiencies available in Salesforce.
Outside of work, Steve enjoys volunteering his time in the aviation community and playing a variety of instruments.
Susanne Vuksic (Business Development)
Bio coming soon!